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Pawnbroker loans against: Art Watches Gold Jewellery antiques Cars Logbooks Wine Handbags Cherished Plates


Careers at Prestige Pawnbrokers

WE ARE RECRUITING!!
**NEW STORE OPPORTUNITIES**

Renowned for lending to asset rich clients, Prestige Pawnbrokers lend against and buy fine jewellery, watches, gold, cars, art, designer handbags, antiques, fine wine, cherished plates, rare stamps, coins and other collectables. Our business is outside of the “norm” for a standard pawnbroker and our colleagues deliver exceptional and knowledgeable experience to every client, every time.

 

Appraisers for our new Loughton store

 

We have a fantastic opportunity for talented and engaging Appraisers for our new Loughton store due to open mid to late summer. We have positions for Store Manager and Appraisers to continue to deliver the exceptional service our customers have come to expect.

 

The Appraiser is very much a focal point within the store. There is a requirement for outstanding performance delivery against the required business KPIs delivering growth and profit for the business.

 

The successful candidates will be responsible for delivering an exceptional client experience whilst achieving company objectives. They should be passionate about customer service and thrive on new challenges as well as having previous experience in a customer service facing environment as well as good communication and people skills. They will be commercially intelligent and highly competent in managing high valued products and can adapt to different clientele and situations.

 

Responsibilities:

 

  • Candidates will be accountable for delivery in the following areas:
  • Uphold excellent customer service
  • Appraise different items including jewellery, watches and handbags amongst other items
  • Responding to customer enquiries and comments daily by email or telephone as well as face to face

Maintaining awareness of market trends in the pawnbroking and luxury goods industries, understanding forthcoming customer initiative and monitoring what local competitors are doing

 

Manager (in addition):

 

  • Maintain compliance and legal requirements and ensure this is carried out with all store staff
  • Oversee day to day running of the store and ensure all staff follow company procedures
  • Understand profit and loss adapting behaviours to drive business growth including cost control
  • Meet or exceed targets set by Head Office
  • Ensure monthly audits are executed timely and efficiently • Team briefings and training with team members

 

Role Responsibilities:

 

  • Promoting the organisation locally where possible
  • Act as Brand Ambassador and Excellence in standards and brand image
  • Reach targets set by Senior Management

 

Essential Skills or Experience:

 

Significant record of delivery in a pawnbroking and / or retail jewellery or high-end handbag store

  • Jewellery and / or watch and / or handbag product knowledge
  • IT literate
  • Proven sales and customer service ability
  • Highly numerate and literate

Fluent in the English language

 

Desirable Skills or Experience but not essential:

 

  • Pawnbroking procedures
  • Fine Art and Antiques
  • External Jewellery / Gemmology / Watch qualifications
  • Luxury goods

 

We offer a competitive basic salary plus a target related quarterly bonus.

 

Please send CV to recruitment@prestigepawnbrokers.co.uk

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