FAQs Archive

Q: I don’t have the original receipt, paperwork, or packaging. Can I still bring my item in?

Yes. While original receipts, certificates, paperwork, and packaging can help support your item's value and may assist us in making the best possible offer, they are not essential. Our team can still assess your item and provide an offer without them.

Q: Are There Any Items We Don’t Buy?

We buy most gold items, including jewellery, coins and scrap gold. However, we are unable to accept items such as plated or rolled gold , costume jewellery without precious metal, fashion watches , foreign currency, copper coins and silver-plated goods If you’re unsure, simply get in touch or request a valuation, and our team will be happy to advise.

Q: How Long Does it Take To Get a Loan?

Once your item has been assessed, you will receive an offer straight away. In most cases, this happens the same day, though timing can vary depending on the item's rarity. If you choose to proceed, payment can usually be arranged the same day by cash or bank transfer .

Q: How Long Does The Selling Process Take

After your item has been assessed, you will receive an offer straight away. In most cases, this is provided the same day, although this can vary depending on the rarity of the item. If you accept the offer, payment can usually be arranged the same day , either in cash or by bank transfer .

Q: Can I Post Gold For Cash?

Yes. You can safely post your gold to us using our secure postal service. Simply request a free postal pack , send your items using your local post office, and we’ll assess your gold once it arrives. After an assessment, we’ll contact you with a competitive offer . If you accept, payment can often be arranged the same day. If you choose not to proceed, your items will be returned to you** .

Q: Can I Sell Gold Near Me?

Yes. You can visit one of our UK stores for an in-person offer and same-day payment. We have locations across London , Surrey , and Manchester , including Hatton Garden, Chelsea , Guildford , Weybridge , Loughton , and Manchester city centre, making it easy to sell gold near you. If you prefer, you can also sell your gold online using our secure postal service, allowing you to send your gold from anywhere in the UK and receive a fast offer and payment.

Q: Do I Have To Accept The Offer?

No. There is no obligation to sell . If you’re not happy with the offer, your items will be returned to you**.

Q: How Quickly Can I Get Paid?

Once your gold has been assessed and you accept the offer, payment will be sent the same day . The time it takes for funds to reach your account may vary depending on your bank.

Q: How Much Is My Gold Worth?

The value of your gold depends on its weight , purity , and the current gold market price . As gold prices fluctuate daily, offers are based on live market rates at the time of assessment. Higher purity gold, such as 22k or 24k , will typically receive a loan offer.

Q: Can I Visit a Store Near Me?

Yes. We have multiple locations across the UK , including London , Surrey and Manchester , where you can bring your items in for an in-person valuation. Our specialists can assess your item on the spot and provide a same - day offer.